Uber rider trapped in interstate shutdown refunded $600 after disputing cost

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A Richmond man has been refunded the $600 he was charged for an Uber experience the place he turned trapped with lots of of others on an icy stretch of Interstate 95 in Virginia.

Andrew Peters was coming back from San Francisco and didn’t perceive the severity of the scenario when he took an Uber from Dulles International Airport on Monday and obtained caught within the site visitors catastrophe, WTOP-FM reported.

“It was kind of scary,” Peters stated. “We didn’t have any food or water.”

Hundreds of motorists have been stranded in freezing temperatures alongside a 40-mile stretch of I-95. Police stated a part of the highway turned impassable when tractor-trailers jackknifed in a winter storm. The interstate absolutely reopened Tuesday night time after greater than a day of blockage.

After a nine-hour trek, Peters obtained residence Tuesday and paid a $200 invoice. But then Peters stated Uber added $400, elevating his complete invoice to $600. He disputed the extra cost.

In a press release despatched to the Associated Press, Uber stated Peters would get his authentic fare and extra expenses again.


Winter storm strands drivers for hours

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Full refund

“We have refunded Mr. Peters after this terrible ordeal and are so glad that he and his Uber driver got home safely,” based on the assertion, which additionally stated that the driving force’s pay won’t be affected.

According to Uber’s web site, “heavy traffic may cause your trip to take longer than expected and to compensate your driver for the additional time, your fare may change.”

Peters advised WTOP-FM that the corporate reached out to him on Wednesday and apologized for the mistaken cost.

“They were sorry to hear that I had … so many problems with the app, and with the override, and with the highway and that they would love to issue me a full refund,” Peters stated.

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