Rackspace Technology Recruitment 2021 for Freshers, Experienced

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Rackspace Technology Recruitment 2021 | Cloud Engineer Jobs for Freshers, Experienced @ rackspace.com: Good news for you! Are you the one that is wanting to work with Rackspace Technology? Then, grab this opportunity. Rackspace Technology is hiring eligible candidates holding Bachelor’s Degree in Computer Science, Management Information Systems, or a related technical field and with 0 – 2 Years of experience in Cloud Computing. However, if you have a keen interest to apply for the Rackspace Technology Cloud Engineer Openings, we advise you to check out this page in order to know the process to apply for Rackspace Technology Recruitment 2021.

Moreover, get to know your Rackspace Technology Eligibility Criteria by checking the below sections. Also, we suggest you to make use of the Rackspace Technology Recruitment Registration Link which we have provided in the below important links section to apply for the Rackspace Technology Cloud Engineer Vacancies. Moreover, we suggest you to bookmark (Ctrl+D) this page in order to get the updates with respect to Rackspace Technology Careers for Freshers.

Rackspace Technology Recruitment 2021 – Overview

Name Of The Company Rackspace Technology
Job Role Cloud Engineer
Experience 0 – 2 years of experience in Cloud Computing
Qualification Bachelor’s degree
Job Location India – Remote
Salary Not Disclosed
Category IT Jobs
Official Website rackspace.com

 

About Rackspace Technology Company

Rackspace Technology combines the expertise with the world’s leading technologies — across applications, data, and security — to deliver end-to-end solutions. This company has a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named the best place to work, year after year according to Fortune, Forbes, and Glassdoor, it attracts and develops world-class talent. Join this mission to embrace technology, empower customers and deliver the future.

Job Family Summary | Rackspace Technology Cloud Engineer Openings

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues that may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.

Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives that may better serve the stability and security of the customer’s solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary | Rackspace Technology Cloud Engineer

  • Requires conceptual knowledge of theories, practices, and procedures within a job discipline
  • Performs routine assignments using existing procedures
  • Receives instruction, guidance, and direction from more senior-level roles
  • Entry-level to a professional career progression

Critical Competencies of Rackspace Technology Cloud Engineer

  • Systems Thinking: Executes tasks and/ or provides data to support the implementation of holistic solutions that forge linkages between structure, people, process, and technology
  • Idea Creation: Contributes to idea generation within team settings

Rackspace Technology Cloud Engineer Key Responsibilities

  • Contribute to functional business continuity/ transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Cloud Function
  • Technical point of escalation to the Cloud Support teams; resolving customer issues, working in collaboration with partners across the business, as required
  • Contribute to tasks relating to problem management, process improvement, reporting, and customer infrastructure
  • Assists in the development of technical training for all Rackers supporting Rackspace Supported Cloud Products
  •  Contribute to Workload/Workforce Management and Optimization related tasks
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other Engineers and Administrators on the support floor

Person Specification

Knowledge

  • Intermediate knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack
  • Intermediate skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java
  • Intermediate skills with git and git workflows
  • Intermediate skills in leveraging CI and CD tools to automate testing and deployment
  • Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems
  • Intermediate knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS
  • Basic knowledge of at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools
  •  Basic knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)
  •  Basic knowledge of Project Management methodologies
  •  Basic understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services
  •  Basic knowledge in the application of current and emerging network software and hardware technology and protocols
  • Requires conceptual knowledge of theories, practices, and procedures within a job discipline
  •  Applies general knowledge of business developed through education or past experience

Skills

  • Passionate about technology and has a desire to constantly expand technical knowledge
  • Detail-oriented in documenting information and able to own customer issues through resolution
  • Able to handle multiple tasks and prioritize work under pressure
  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
  • Strong written and verbal communication skills, both highly technical and non-technical
  • Fluency in multiple languages is a plus

Qualifications Required for Rackspace Technology Cloud Engineer

  • Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field
  • At the Manager’s discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required

Certifications

  • Requires an Associate Level Certifications in one or more cloud platforms/ products

Experience Required

  • 0 – 2 years of experience in Cloud Computing
  • Experience working in an Agile, fast-paced, DevOps environment

Preferred

  • Technical customer support experience in a cloud hosting/technology environment

Physical Demands

  • General office environment: no special physical demands required
  •  May require long periods sitting and viewing a computer monitor
  •  May require work on non-traditional shifts
  •  Schedule flexibility to include working weekends and/ or evenings and holidays as required by the business for 24/7 operations
  •  A willingness to work weekends and/or holidays when required as the business dictates

How to Apply for Rackspace Technology Recruitment 2021?

  • Priorly, you need to check into Rackspace Technology official website @ rackspace.com
  • Scroll the home page to the bottom, then you will get to see the Careers link
  • By clicking on the Careers link, you will be landed on the Careers page
  • Search for the Rackspace Technology Cloud Engineer Recruitment 2021 link under I (R-8808)
  • Go through all the instructions given and if you are interested and eligible to apply, click on the Apply button and register yourself for the respective Rackspace Technology Cloud Engineer Vacancies
Rackspace Technology Recruitment 2021 – Important Link
To Check and Apply for Rackspace Technology Recruitment 2021 Click Here

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